FAQ - Perfumes & Delivery

Frequently Asked Questions

About Our Perfumes

What types of perfumes do you offer?
At House of Scentora, we offer a curated selection of premium fragrances including eau de parfum, eau de toilette, and niche perfumes for both men and women. 

How should I store my perfume?
Store your perfume in a cool, dry place away from direct sunlight and heat to preserve its quality and longevity.

How long do perfumes last?
When stored properly, unopened perfumes can last 3-5 years. Once opened, we recommend using them within 1-2 years for optimal fragrance quality.

Delivery Information

Where do you deliver?
We deliver throughout South Africa to all major cities and towns.

How long does delivery take?
Standard delivery typically takes 3-5 business days. Express delivery options are available for faster shipping.

Can I track my order?
Yes! Once your order is dispatched, you'll receive a tracking number via email to monitor your delivery.

What if I'm not home when my order arrives?
Our courier will leave a notification card with instructions on how to arrange redelivery or collection.

Are the products original brands?

No, all the products we sell are imitations of big brands, not original.

Returns & Exchanges

Can I return or exchange a perfume?
Due to hygiene reasons, we can only accept returns or exchanges for unopened and unused products within 14 days of delivery.

Have more questions?
Feel free to contact us - we're here to help!